Processing Time
1.1. All orders are processed within 2 to 3 business days after payment is received.
1.2. Orders placed on weekends or holidays will begin processing the next business day.
1.3. During periods of high demand, product launches, or sales, processing times may be slightly extended.
Shipping Rates and Methods
2.1. Shipping rates are calculated at checkout based on your location, order weight, and preferred delivery method.
2.2. We currently ship through trusted carriers such as USPS, UPS, and FedEx to ensure reliable delivery.
2.3. Orders over a specified amount (if applicable) may qualify for free standard shipping, please refer to current promotional details on our website.
Estimated Delivery Times
3.1. Most domestic orders within the United States arrive within 3 to 7 business days after shipment.
3.2. Delivery times are estimates and may vary depending on your location, weather conditions, or carrier delays.
3.3. Once your order ships, you will receive a tracking number by email to follow its progress.
Packaging and Sustainability
4.1. All 13th Mirror orders are packaged using eco-friendly, recyclable, or compostable materials whenever possible.
4.2. Our goal is to minimize waste while ensuring that your products arrive protected and intact.
4.3. We encourage customers to reuse or recycle packaging materials in accordance with local recycling programs.
Shipping Restrictions
5.1. We currently ship orders within the United States only.
5.2. We are actively working toward expanding our shipping options to serve international customers in the near future.
5.3. We do not ship to P.O. Boxes or APO/FPO addresses at this time.
Lost or Delayed Packages
6.1. Once an order has been handed over to the shipping carrier, 13th Mirror is not responsible for delays, lost packages, or delivery errors caused by the carrier.
6.2. If your tracking information shows an issue or your order has not arrived within the expected timeframe, please contact the carrier directly and then notify us at info@13thmirror.com for assistance.
6.3. We will do our best to help resolve any shipping issues promptly.
Damaged Packages
7.1. If your order arrives damaged, please contact us within 3 days of receiving your package.
7.2. Send an email to info@13thmirror.com including your order number, photos of the damage, and a short description of the issue.
7.3. Once verified, we will arrange a replacement or refund in accordance with our Return Policy.
Address Accuracy
8.1. Please ensure your shipping address is entered correctly at checkout.
8.2. We are not responsible for packages delivered to incorrect addresses provided by the customer.
8.3. If you notice an error before your order ships, contact us immediately at info@13thmirror.com and we will do our best to update the address.
Contact Information
If you have any questions about your order, shipping, or returns please reach out to us at:
Email:
info@13thmirror.com