General Information
1.1. This website is operated by 13th Mirror. Throughout the site, the terms “we,” “us,” and “our” refer to 13th Mirror.
1.2. By visiting our website or purchasing our products, you engage in our “Service” and agree to be bound by these Terms and Conditions.
1.3. We reserve the right to update, modify, or replace any part of these Terms by posting changes on this page. Your continued use of the website after any updates constitutes acceptance of those changes.
Eligibility
2.1. You must be at least 18 years old or have parental or guardian consent to use this website.
2.2. By agreeing to these Terms, you confirm that all information provided during checkout or account creation is accurate, complete, and up to date.
Products and Services
3.1. All 13th Mirror products are described and photographed with care to represent them as accurately as possible. However, variations in color, texture, or scent may occur due to the natural ingredients used.
3.2. We reserve the right to modify, discontinue, or limit the availability of any product at any time without prior notice.
3.3. All products are intended for external use and general wellness purposes. They are not intended to diagnose, treat, cure, or prevent any disease. Please consult a healthcare professional before use if you are pregnant, nursing, or have medical concerns.
Orders and Payment
4.1. All orders are subject to acceptance and availability.
4.2. We reserve the right to refuse or cancel any order for reasons including suspected fraud, payment issues, or incorrect pricing.
4.3. Payments must be completed through the secure methods provided at checkout. Prices and promotions are subject to change without notice.
Shipping and Delivery
5.1. Orders are typically processed within 2 to 3 business days, excluding weekends and holidays.
5.2. Delivery times vary based on your location and carrier availability. Most domestic orders arrive within 3 to 7 business days.
5.3. 13th Mirror is not responsible for shipping delays caused by third-party couriers, weather conditions, or other factors beyond our control.
5.4. For more details, please review our Shipping Policy.
Returns and Refunds
6.1. Due to the nature of our products, we do not accept returns or exchanges unless an item arrives damaged or defective.
6.2. If your product arrives damaged, you must contact us within 3 days of receiving your order at info@13thmirror.com with your order number, photos, and a brief description of the issue.
6.3. Once verified, we will arrange a replacement or refund. Claims submitted after the 3-day window cannot be processed.
6.4. For more details, please review our Return Policy.
Intellectual Property
7.1. All content on this site, including text, images, graphics, product designs, and logos, is the property of 13th Mirror and protected by copyright and trademark laws.
7.2. You may not copy, reproduce, distribute, or use any part of this site or its content without written permission from 13th Mirror.
Limitation of Liability
8.1. 13th Mirror is not liable for any direct, indirect, incidental, or consequential damages resulting from the use or misuse of our website or products.
8.2. You agree to use our products responsibly and in accordance with all provided instructions and safety information.
Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Email:
info@13thmirror.com