Because each product is crafted and packaged with care, we do not accept returns or exchanges once an order has been delivered. The only exception is if your item arrives damaged or defective.
If you receive a damaged product, please contact us within 3 days of delivery at info@13thmirror.com with your order number, photos of the damage, and a brief description. Our team will review your claim and arrange a replacement or refund.
We encourage all customers to review product details carefully before purchasing to ensure the right selection for their needs.
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