If your product arrives damaged, please contact us within 3 days of receiving your order so we can help make it right. Email info@13thmirror.com with your order number, a description of the issue, and a clear photo of the damaged item and packaging.
Once verified, we’ll issue a replacement or refund depending on the situation. Please note that we can only accept claims reported within the 3-day window after delivery.
Our packaging is designed to protect your items during transit, but we understand that accidents can happen and will always do our best to resolve them promptly.
Still Questions? Contact Support!